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client stories

Mr & Mrs Furey were visiting family in Abu Dhabi in February 2018 when the pipes in the ceiling of their single storey extension/garage conversion froze and then split. Water leaked from the pipes and spread throughout the ground floor damaging the ceilings, walls, carpets, laminate flooring, skirting boards and decorations.

Their son had been checking on the property daily whilst they were away and when he discovered the damage, his first step he took was to turn off the water at the stop tap, his second step was to contact Action Insurance Repair.

Mr and Mrs Furey

The Problem

Clients were out of the country as so couldn’t see/assess the damage first hand and they weren’t in a position to be arranging cleaning up work, emergency plumber and meeting people from the insurance company.

They had also just recently renovated their home after their youngest grandchildren had move abroad Mrs F finally felt that she could have new carpets instead of child friendly laminate downstairs. Mrs F particularly was upset that she couldn’t see the damage to her home but also that she didn’t want to see he home in a mess when she got back from her trip.

We introduced them to our independent Loss Assessor who reported the claim to their insurance company on their behalf and met with the insurance company’s Loss Adjuster. Mr&Mrs F extended their stay in Abu Dhabi and let us deal take care of the necessary arrangements to get the ball rolling with their claim

The loss assessor obtained approval to install equipment to start drying out the property and AIR sent a plumber ad electrician to deal with the emergency work.

Why they chose Action Insurance Repair

We introduced them to our independent Loss Assessor who reported the claim to their insurance company on their behalf and met with the insurance company’s Loss Adjuster. Mr & Mrs F extended their stay in Abu Dhabi and let us deal take care of the necessary arrangements to get the ball rolling with their claim. The loss assessor obtained approval to install equipment to start drying out the property and AIR sent a plumber and electrician to deal with the emergency work.

What the client said

The clients said in customer satisfaction questionnaire that all the work was carried out efficiently and everything was excellent.

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Here’s what our clients say about us

Action Insurance took away all the stress...

Action Insurance took away all the stress and pressure of having to deal with insurers and workmen. They ensure the client is kept well informed of everything going on and endeavour to keep within the timescales promised, with little disruption.

Sabeha Toorawa

Preston

Joanne was fantastic and managed everything from start to finish taking all the stress away from me.

Would highly recommend, great service.

Beth Howards

Atherton, Manchester

Very impressed with Action Insurance Repair.

Just wanted everything sorting with minimal input from myself. Joanne and her team took care of everything swiftly and smoothly even in the middle of a pandemic!!

Michael Calvert

Leyland, Preston

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