It’s inevitable that incidents will occur occasionally when you manage a lot of properties: a big leak, a storm, a flood etc. In situations like this, Ainsworth-Lord Estates advises landlord clients to make a claim on their buildings insurance.
On this occasion, Ainsworth-Lord Estates contacted AIR because a vehicle had driven into the front wall of a ground floor flat that they manage.
The Challenge
The landlord was naturally keen to get the repairs completed quickly and to a high standard to minimise loss of earnings. However, the impact of the vehicle had left the property uninhabitable, so an independent structural survey was needed, even before an assessment of works could be carried out.
Following the structural survey and assessment of repair works, the Highways Agency then had to approve traffic management before work could start! As a result, the independent loss assessor claimed for loss of rent on behalf of the landlord.
How did Action Insurance Repair help?
Ainsworth-Lord Estates was keen to be as helpful as possible for their landlord, so AIR was introduced with our extensive team of professionals to handle the claim efficiently and repair the property to a high standard.
We introduced an independent loss assessor to deal directly with the insurance company and the structural surveyor to assure the integrity of the building. Following that, AIR assessed the repairs needed, prepared the appropriate reports, a full quotation of works for the insurance company, and then we got to work!
How Happy Was the Client?
The landlord was delighted! The work was completed to a good standard, and Ainsworth- Lord Estates didn’t have to do anything, which made them happy too! “Using AIR takes the strain off us and ensures the best possible outcome for our clients/landlords ... we all know that insurance policies can be tricky and sometimes claims get rejected, so we don’t want to be responsible for saying the wrong thing!”
Do you need the best possible outcome for your clients? Put them in touch with us via our 24/7 helpline by calling 01254 665 333